Frequent Questions


How long in advance do you recommend for booking?

We recommend to book at least 1 week in advance of the required date. If your booking correspond to a national holiday we recommend to book within 15 days at least.

Are there any discounts for groups?

We only offer special rates for corporate groups exclusively (special rates do not apply on Saturdays or national holidays).


Are the specified rates per person per room? 

The specified rates are per room per night. On lodging packages rate depends on the number of occupants of the room.

From what age do children pay?

Children starts paying accommodation from 6 years old.

Do lodging rates include taxes?

Yes, all of our rates include taxes.

Do lodging rates include meals / breakfast?

No, none of our lodging rates include meals / breakfast; nevertheless we have 3 restaurants at your service. Only special lodging packages includes breakfast.

Do lodging rates include costs at the SPA (pools-treatments)?

No, SPA pools and treatments costs are additional.

Do Suites with fire place have Jacuzzi?

No, Suites only have fire place. The rooms with Jacuzzi do not have fire place and they are located at the Hotel Area.

Where are the Suites located?

They are located at 150 meters from the front desk. Rooms from 39 – 52

Where are Family Cabins 2 floors / 2 bathroom located?

They are located at 150 meters from the front desk. Cabañas 33 – 39

Is it possible to make lodging bookings for day visits?

No, our lodging services are only available for overnight stays, for day visits we suggest the SPA area.

Is it possible to arrive at the hotel before check in time (15h00)?

Yes, you may arrive to the hotel before check in time, you can register at the front desk and then access the Balneario pools which are open to the public without any extra cost or you might access the SPA pools for an additional cost. You can access to the exclusive lodging area-pools from 15h00 to 13h00 the following day. (Access to balneario pools is currently not included in lodging rate, due to Covid-19) 

Do you have room service?

No. (Curretnly available due to Covid -19, untill 21h00)


Do you take all types of credit cards?

We accept the following local-foreign credit cards: VISA; MASTERCARD; AMERICAN EXPRESS & DINERS CLUB.

Do you take debit cards?


Can you pay with checks at the hotel?

No, we only take the previously mentioned cards.


How is the weather in Papallacta and at what altitude is it located?
Climate: humid forest of high mountain.
Weather: cold – wet.
Winter (cold and rain Similar to Fall.): June, July and August.
Summer: (Resembling Spring): December, January, February and March
The other months are a transition between winter and summer.
Altitude: 3,250 m. (10,660 feet)

Is there good mobile service at the hotel facilities?

Yes, there is a normal mobile service at the hotel facilities (Movistar, Claro and CNT).

Is the hotel’s water supply thermal?

Yes, all of the water supply is thermal including pools and lodging areas.

Do you offer transportation service?

We do not have transportation service; if required, we suggest previous coordination with any tour operator or airport based company.

Do you admit pets at the hotel facilities?

No, our policies do not admit pets at the hotel / cabins facilities without any exception.