Welcome to the payment with code system


Welcome to the payment with code system, remember that before you access to this process, a confirmation number generated by Termas Papallacta’s reservation office is required, after making a reservation with one of our executives, by phone or by email upon request.

Cancellation policy for paid Bookings


Time to cancel the reservation:

Cancellation is necessary with an anticipation of:

  • Two business days for Ecuadorians and residents.
  • Seven calendar days for foreigners.

Upon cancellation of the reservation you can ask:

  1. A new reservation date during the period of one year from the date of payment, subject to availability.
  2. Reimbursement of the advance with a 15% cancellation fee penalty.

Note: Sending money abroad, the operating costs generated by the transaction will be added to the client expense.
Note: The operating costs generated by a transaction of sending money abroad, will be charged to the client.